Terms and Conditions

Terms and Conditions

This website is operated by Velouraa London. Throughout the site, the terms “we”, “us” and “our” refer to Velouraa London. Velouraa London offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.


Article 1 – Definitions

In these terms, the following definitions apply:

  • Withdrawal period: the period within which the consumer can exercise the right of withdrawal
  • Consumer: a natural person not acting for purposes related to a trade or profession who enters into a distance contract with the business
  • Day: calendar day
  • Long-term transaction: a distance contract relating to a series of products and/or services where delivery and/or purchase obligations are spread over time
  • Durable medium: any tool that enables the consumer or business to store information addressed personally to them in a way that allows future consultation and unchanged reproduction
  • Right of withdrawal: the possibility for the consumer to cancel the distance contract within the cooling-off period
  • Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance
  • Distance contract: a contract concluded within a system organized by the entrepreneur for distance selling, using one or more means of distance communication
  • Means of distance communication: tools that can be used to conclude a contract without the consumer and entrepreneur being in the same place at the same time
  • General Terms and Conditions: these present Terms and Conditions

Article 2 – Identity of the Company

Email: contact@velouraalondon.com
Company name: Velouraa London

 

Article 3 – Applicability

These terms apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these terms will be made available to the consumer. If this is not reasonably possible, the consumer will be informed where the terms can be inspected and that they will be sent free of charge upon request.

If the agreement is concluded electronically, the text of these terms may be made available electronically in a way that allows the consumer to store it on a durable medium.

If any provision in these terms becomes invalid, the remaining provisions will remain in full force, and a replacement provision will be agreed upon that closely reflects the original intent.

Article 4 – The Offer

If an offer has a limited validity or is subject to conditions, this will be explicitly stated.

All offers are non-binding. The entrepreneur reserves the right to modify and adapt offers.

Product descriptions are complete and accurate to allow proper evaluation. Images are a fair representation of the products, but slight differences (e.g., color variations) may occur.

Prices exclude import duties and VAT, which are the responsibility of the customer. The postal or courier service may collect these charges upon delivery.

 

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets the stated conditions.

The entrepreneur will confirm acceptance electronically. Until this confirmation is received, the consumer may cancel the agreement.

The entrepreneur may assess whether the consumer can fulfill payment obligations and may refuse orders with valid reasoning.

Article 6 – Right of Withdrawal

Consumers have the right to withdraw from a purchase within 14 days without providing a reason.

During this period, the product must be handled carefully and returned in original condition and packaging if the consumer chooses to withdraw.

The consumer must notify the entrepreneur of the withdrawal within 14 days and return the product within 14 days thereafter.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are the responsibility of the consumer.

Refunds will be processed within 14 days, provided the product has been received or proof of return shipment has been provided.

Article 8 – Exclusion of Withdrawal

The right of withdrawal may be excluded for:

  • Custom-made products
  • Personal items
  • Perishable goods
  • Sealed items opened by the consumer (e.g., hygiene products)
  • Digital media once opened

Article 9 – Pricing

Prices will not increase during the validity period unless due to legal changes (e.g., VAT).

Prices may vary due to market fluctuations beyond the entrepreneur’s control.

All prices are subject to typographical errors.

Article 10 – Conformity and Warranty

Products must conform to the agreement and meet reasonable quality standards.

Defects must be reported within 14 days.

The warranty does not apply in cases of misuse, unauthorized repairs, or improper handling.

Article 11 – Delivery and Execution

Orders will be processed with care and delivered within 30 days unless otherwise agreed.

If delivery is delayed or unavailable, the consumer will be notified and may cancel the order free of charge.

Risk of loss transfers to the consumer upon delivery.

Article 12 – Duration Transactions

Consumers may cancel ongoing agreements at any time with a notice period of up to one month.

Automatic renewals are limited and must allow easy cancellation by the consumer.

Article 13 – Payment

Payments must be completed within 7 business days unless otherwise agreed.

Consumers must immediately report inaccuracies in payment details.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days after discovering the issue.

Complaints will be addressed within 14 days.

If unresolved, disputes may arise under the applicable dispute resolution system.

Article 15 – Disputes

All agreements are governed exclusively by Dutch law, even if the consumer resides abroad.

Article 16 – Contact Information

Questions about these Terms should be sent to:
contact@velouraalondon.com