Shipping Policy

Velouraa Shipping Policy

Below you will find the estimated delivery time for all our shipments:

  • Once an order is placed, we need 1–3 working days to process the order. During weekdays this usually takes one working day, but if you order on Friday evening or during the weekend, it may take slightly longer.
  • After processing, your order will be shipped, and the average delivery time is 8–12 working days.

We strive to make the ordering and delivery process as user-friendly as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service. Below is an explanation of how your order is processed and delivered.


Placing an Order

Ordering from Velouraa is simple. First, go to the product page and add the desired product to your cart by clicking the black “Add to cart” button. Check that you have selected the correct variants.

If everything is correct, proceed to checkout by clicking “Continue to checkout.”

On the information page, enter the correct address details and click “Continue to shipping.” On the shipping page, you can review your address information. Please note that all shipments are delivered completely free of charge.

Click “Continue to payment” and choose your preferred payment method.

At Velouraa, all payment options are SSL-encrypted, ensuring a secure payment environment. You can pay using credit card (AMEX, Mastercard, Maestro, Visa), bank transfer, EPS, or direct payment.

Click “Complete order” and follow the instructions on the selected payment page. If you experience any issues, you can always contact us.

 


Shipping Your Order

Have you found the perfect look or accessory on our website? We aim to process and ship your order as quickly as possible.

To keep prices fair, we collect packages in large quantities and ship them once the minimum quantity is reached. We appreciate your understanding and cooperation in contributing to a better and more sustainable world.

We do our very best to ship your order as quickly as possible. If you want to make sure your order is shipped today, please contact us via email. Our service team will be happy to advise you on the best solution.